FAQs

Domestic small orders placed Monday-Friday will ship in 1-3 business days. Often, orders placed before 2pm PST (Wed - Fri) will ship out the same day.

We ship all online orders USPS or UPS at checkout. You will receive an email notification, with tracking, when your item ships.

Expedited shipping is available upon request. Please contact us prior to placing your order.

International Shipping: We currently ship to the US only via our website. Please contact us to arrange shipping outside the US.

In-store Pickup: FREE - option available at checkout. We will have your item ready and waiting for you during our store business hours or by appointment.

Furniture/large items are available for in-store pick-up or local delivery only. Delivery options vary and will be determined with the customer at time of purchase. If you purchase an item online from our floor, we will contact you to confirm pick-up or delivery options.

All clearnance, sales, vintage, and floor model purchases are final.

New furniture purchases (facilitated via LCDmodern) can be returned for a refund, credit, or exchange within 14 days of delivery.

Gus Modern purchases, not facilitated by us, may be subject to a 20% restocking fee.

All other purchases are eligible for credit, exchange or refund within 30 days of purchase with receipt and in original condition. Please contact us so we can help expedite the transaction.

* We value our relationships and review transactions individually. Please do not hesitate to contact us with any issues.

Yes! We are happy to deliver locally in the Reno/Sparks/Lake Tahoe area. White glove delivery charges vary depending on location. Please contact us for details.

Simply call or contact us to request an appointment. We are happy to schedule a time to open the store and meet with you during off hours.

You may even want to consider a private shopping experience with your friends. That can be arranged.

Occasionally, events may subject to cancellation for circumstances beyond our control . In the event of cancellation on our part, we will fully refund your money.

If you need to cancel, for any reason, please give us 24 hours notice to receive a full refund. Last minute cancellations may be refunded depending on the circumstances.

All items sold online are subject to availability. Because we have a brick + mortar shop, our inventory can fluctuate throughout the day. If an item you’ve ordered online is out of stock, we will notify you as soon as possible and issue a full refund. If the item is still available through the manufacturer, we are happy to order it for you. If you have questions or requests, please contact us.

Generally speaking, no. However, if you have unique original pieces in good condition, we are happy to consider it. If we aren’t interested, we may be able to connect you with someone who may be.

We do not offer interior design services but we do have great referrals. We are happy to share our expert opinions. We have many resources (fabric, art, furniture, etc.) we can share. Sometimes you just need another set of eyes or ears to give you a new idea. Just ask us!

In-home consultations are available for an hourly fee. Please contact us for details.

We love hearing from you. If you have a great idea for a workshop, event, collaboration or product just mention it to us.